General Terms and Conditions (GTC)
for the private healthcare rehabilitation services of
STEPS Neurorehabilitation Center Ltd.
Version: GTC-2026.03 (v1.1)
Effective date: March 4, 2026
Published at: https://stepsbudapest.com/hu/aszf/
1. Service Provider Details
Service Provider: STEPS Neurorehabilitation Center Ltd.
Registered office: 55–57 Pázmány Péter Street, Budapest 1153, Hungary
Place of service: Building B, 8 Kútvölgyi Street, Budapest 1125, Hungary
Company registration number: 01-09-333315
Tax number: 26581709-1-42
Representative: Csongor Latky, Managing Director
Contact:
Email: contact@stepsbudapest.com
Phone: +36 70 944 5154
Healthcare provider registration ID: 515469
Operating license: Government Office of Budapest, District XI Office, BP-11/NEO/04751-2/2025
2. Scope of the GTC
These GTC regulate the conditions for using the private healthcare rehabilitation services provided by STEPS Neurorehabilitation Center Ltd.
By booking an appointment, accepting an offer, using the service, or paying an invoice, the Patient (or, in the case of a minor, their legal representative) accepts the provisions of these GTC.
In case of deviation, individual service agreements or offers shall prevail.
3. Nature of the Services
The Service Provider offers private healthcare rehabilitation services, including in particular:
- medical examination
- physiotherapy assessment
- robotic rehabilitation
- physiotherapy and conductive therapy
- occupational therapy
- physical therapy
- manual therapy
- rehabilitation consultation
The treatment plan is determined by the attending professional based on the Patient’s condition and professional guidelines, and may be modified for professional reasons.
Rehabilitation outcomes may vary between individuals, and no specific recovery result can be guaranteed.
Rehabilitation services qualify as personalized healthcare services involving appointment scheduling and capacity reservation.
4. Fees and Payment
Service fees are defined in the current price list of the Service Provider or in an individual offer.
Payment may be made via:
- bank transfer
- bank card
- cash
The payment deadline indicated on the invoice shall apply.
In case of late payment, the Service Provider is entitled to charge default interest in accordance with the Hungarian Civil Code and may suspend services until the outstanding amount is settled.
5. Registration and Capacity Reservation Fee
In the case of purchasing a therapy package, part of the package fee constitutes a registration and capacity reservation fee, which forms part of the total fee.
This fee particularly covers:
- scheduling and maintaining appointments
- ensuring professional and equipment capacity
- maintaining infrastructure availability
- administrative tasks
The registration fee is not a deposit or penalty, but consideration for capacity reservation.
Once appointments are scheduled or capacity reservation has begun, the fee is generally non-refundable.
6. Appointment Booking and Cancellation
Treatments may only be used based on prior appointment scheduling.
Cancellation or modification of appointments is only valid in writing:
Email: contact@stepsbudapest.com
SMS: +36 70 944 5154
The time of cancellation is the time the message is received.
Cancellation conditions may depend on the selected therapy package.
In case of no-show or late cancellation, the booked session may be considered used from the package if the Service Provider has ensured the conditions for the treatment.
Accounting of sessions is always based on whether the Service Provider ensured the necessary personnel and material conditions for the scheduled appointment.
7. Health and Hygiene Conditions
Treatment may not be used in case of infectious disease or acute infection symptoms (e.g., fever, cough, upper respiratory infection).
The Patient is obliged to inform the attending professional about any health information affecting the treatment.
The Service Provider may interrupt or refuse treatment if, for health or hygiene reasons, the therapy cannot be safely continued.
8. Period of Use
The validity period of therapy packages is generally 12 months.
After expiration, unused sessions may lapse.
In case of a verified medical impediment, the Service Provider may grant an extension on an equitable basis.
9. Data Processing
The Service Provider processes personal and health data in accordance with applicable data protection laws.
Detailed information is available on the Service Provider’s website.
10. Complaint Handling
Complaints may be submitted via:
Email: contact@stepsbudapest.com
The Service Provider will investigate the complaint and respond in writing within 30 days at the latest.
11. Final Provisions
These GTC shall be governed by Hungarian law.
The Service Provider reserves the right to amend the GTC. The amended GTC shall enter into force upon publication on the website.
For treatments already commenced, the GTC in force at the time of contract conclusion shall generally apply.
