Frequently Asked Questions (FAQs)

What is neurological rehabilitation?

Neurological rehabilitation (rehab) is a doctor-supervised program designed for people with nervous system or neurological diseases, injury, or disorders of the nervous system. Rehabilitation aims to increase function, reduce debilitating symptoms, and improve a patient’s well-being and quality of life. The types of rehabilitation treatments recommended depend on the areas of the body affected by the neurological condition.

How do I make an appointment with STEPS neurorehabilitation Centre?

To make an appointment please ring STEPS neurorehabilitation Centre at +36 70 944 5154 or email us at the following address: contact@stepsbudapest.com. We try to answer your mails as soon as possible.

Do I need a referral for rehabilitation?

No.

You can come to STEPS neurorehabilitation Centre either by private initiative or by referral. We work in partnership with other rehabilitation health professionals around the region. Our large network and knowledge of the rehabilitation sector enables us to access other professionals to integrate seamlessly with your physiotherapy treatment.

How much will my appointment cost?

The initial visit and assessment by our doctors will cost €80,- Once you will start a therapy at the clinic this price will be deducted from your invoice. Please contact us by phone at +36 70 944 5154 or send us an email at: contact@stepsbudapest.com.

Can I use my insurance?

That will strongly depend on your insurance company. We always recommend that you contact your health insurer prior to making an appointment to ensure that the cost of your appointment will be covered. When you attend your appointment, please bring your insurance details including the authorisation number with you so that we can liaise with your insurer on your behalf.

How can I fund my treatment?

Medical Insurance

If the costs of your rehabilitation is to be settled by a medical insurance company STEPS neurorehabilitation Centre will require an authorisation number prior to carrying out treatment. Please note that should an account be rejected or not paid in full by your insurer, you will be liable for the settlement of unpaid bills.

Own Account / Self-Funding

If you are responsible for your own account, you will be invoiced for each therapy session based upon the estimated length of the treatment time. Full settlement of any outstanding balance is required 7 days after receipt of invoice. We accept payment by cash, cheque, credit and debit card. We do not accept American Express

How soon will I be seen?

At STEPS neurorehabilitation Centre we aim to book an initial assessment appointment within five working days.

What happens at my first appointment?

As part of your initial assessment, our doctors and physiotherapist will need to have information on your medical history, present condition, allergies/sensitivities and current medications. Therefore it can be that we require you to send us your medical history before our initial meeting. This is done so we can prepare in the best way possible ahead of our first personal meeting.

Can I bring someone in with me?

You are welcome to bring a friend or relative in with you if you would prefer to have someone with you.

Do you have disabled access?

The STEPS neurorehabilitation Centre Clinics are all fully wheelchair accessible.

Can I park at the clinic?

STEPS has 5 parking spots available. These are free of charge for our patients.

Do you have a cancellation policy?

Because of the high demand for appointments, STEPS neurorehabilitation Centre would ask that any cancellations are made at least 48 hours prior to the appointment. If you need to cancel your appointment, please contact us directly on +36 70 944 5154.

Failure to give 24 hours notice prior to the appointment will result in a cancellation charge being applied for the full cost of the booked appointment.

I had my stroke or injury several years ago, will rehabilitation work for me?

Research suggests that recovery tends to be at its fastest within the first 18 months to 2 years following injury or illness. However, after this period people can still make life changing improvements with rehabilitation as the brain and body are still able to change. During your first appointment, your therapist will discuss your individual goals and be able to advise on possible improvements and outcomes.